34
Keywords
Layout & Design
UI/Site Architecture
Typography
Pre-Press/Print
Production
Visual Media
Concept
Development
Paste-Up
Point-of-Sale
Materials
Trade Promotions
Dealer Sell Sheets
Event Graphics
Branding &
Advertising
Print, Logo, &
Identity
Bounce-Back
Trade Show Exhibits
Branding Identity
Brand Building
Interface Design
Product Design
Global Brand
Strategy
Resume
Chris Smith
178 Green Street
Albuquerque, New Mexico 87104
(505) 555-1122 / email@email.com
Art Direction / Design
Specializing in branding, identity development, and team leadership
Resource Allocation / Load Balancing
Extensive knowledge of interface design and Internet technologies
Dynamic, experienced professional with an eye on the bottom line. Special ability to motivate
teams and develop creative brand identity and advertising campaigns that consistently improve
market position.
Core Strengths
Strong Visual Skills Creative Problem Solving
Resource Management Budget Development / Management
UI/Site Architecture New Product Launch
On-Site Promos Formal Graphic Design Training
Professional Experience
SICOLA MARTIN, Austin, TX 1995 to Present
Art Director
Art Direct ad campaigns in all divisions including Web site design, catalogs, dealer sell sheets,
product graphics, packaging, point-of-sale materials, trade show promotions, and event graphics.
Oversee all licensee groups as International Creative Director. Manage art department. Assisted
in the development and presentation of global brand strategies for key client accounts.
_ Designed and rendered accompanying point-of-sale materials.
_ Utilizing illustrative talents, selected to complete product illustrations for bounce-back
coupons and ad slicks.
_ Directed paste-up and type-setting activities for direct mail pieces.
Education
Syracuse University, Syracuse, New York
Bachelor of Fine Arts / Advertising Design, 1986
_ Design of gallery graphics
_ Gallery scheduling
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
I understand that you are looking for a professional with a minimum of 5 years of senior art direction
experience. I have more than 10 years of hands-on direction experience. What makes me unique is that
I have frequently done lettering as part of the product design projects on which I’m working. I specialize
in typography, brand building, and identity design, which add collateral value to my candidacy.With
a long track record of success in advertising and multimedia design, I will immediately add value to
your team!
ARTIST
35
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
I am a creative designer with talent and experience across diverse mediums. I possess a strong sense
of color and have an innate sense of design. I have worked with several design software programs and
graphic designers, and like to interpret client needs and preferences and produce a magical end result
that seems always to impress them. I have conceived innovative designs that generated industry recognition
and increased sales.
Resume
Maria Lane
5555 Ridgeway Lane
Sherman Oaks, California 91340
(818) 555-2222 / email@email.com
ILLUSTRATOR / ARTIST / DESIGNER
Creative Artist/Designer Experienced in Diverse Mediums.
Strong Sense of Color, Detail, Balance, and Proportion.
Talented in Interpreting Needs of Clients.
Creative artist/designer who consistently exceeds client expectations. Developed business images
and design graphics, logos, illustration, murals, and textiles for wide range of corporate
and private clients. B.A. in art with strong computer skills including CAD, Adobe Illustrator,
PageMaker, Photoshop, Quark, etc.Works well independently as well as collaboratively in a
team environment. Skilled in monitoring trends and styles.
Core Strengths
Illustrations Textile Design
Sketch Artist Packaging
Logos Murals
Business Images Graphic Design
Creative Direction Design Elements
Professional Experience
HEARTFELT GRAPHICS, Encino, CA 1995−Present
Textile Artist / Designer
Design product line for multimillion manufacturer of textiles. Monitor fashion trends and
styles to conceive new designs that “win” accounts and meet consumer demand. Created seasonal
and proprietary branded designs for retail mass market. Create business images including
logos, packaging, illustrations, and murals for office decor.
_ Conceived innovative designs that generated widespread industry recognition for company
and increased sales fourfold.
_ Created designs that have become classics and broke all sales records.
_ Consistently met critical deadlines in a fast-paced environment.
_ Developed specialty packaging for soft-drink product launch.
Education
UNIVERSITY OF CALIFORNIA, Los Angeles, CA
B.A. in Art and Art History
Excellent Recommendations Available upon Request
Keywords
Artistic
Balance
Branding
Business Images
Color
Creative Direction
Designer
Graphic Design
Illustrator
Logos
Murals
Packaging
Painting
Product
Development
Promotional
Material
Proportion
Sketch Artist
Talent
Textile Design
Trends
ASSOCIATION MANAGER
36
Keywords
Advocacy
Chapter
Development
Program
Administration
Development
Member-Driven
Organization
Certified Association
Executive (CAE)
Not-for-Profit
Leadership
Member
Recruitment
Member Retention
Member Services
Budget Allocation
Revenue Generation
Member
Development
Educational
Programming
Fund-Raising
Grant-Writing
Special Events
Management
Public Relations
Member
Communications
Resume
Robert S. Dawson, CAE
977 Marlboro Court
Lawrenceville, New Jersey 08648
(609) 555-1234 / email@email.com
Association Manager / Executive Director
Proven track record of advocacy and chapter development
Program Administration / Development Coordination
Member-driven organization management
Certified Association Executive (CAE) and Executive Director of not-for-profit association.
Noted for leadership in member recruitment and retention, budget allocation, revenue generation,
and program expansion.
Core Strengths
Financial/Budget Management Member Development
Legislative Advocacy Educational Programming
Public/Media Relations Fund-Raising/Grant Writing
Staff Development/Training Special Events Management
Professional Experience
HUNTERDON TEACHERS ASSOCIATION, Ewing, New Jersey 1998 to Current
Executive Director
Recruited to revitalize 2500-member professional association of teachers in Hunterdon County.
Guide policy for Board of Directors, provide educational programming, legislative advocacy,
and member communications. Manage $800,000 annual budget along with $500,000 in strategic
funds and investments. Lead conference planning, community outreach, and fund-raising.
Represent HTA at local, state, regional, and national events.
_ Spearheaded goal-based strategic visioning and planning committee, which has implemented
benchmarked objectives for member services.
_ Increased membership by over 50% within two years, with record-breaking recruitment and
renewal rates and targeted program expansion.
_ Controlled costs and saved $55,000 through in-depth insurance review.
Education
Rider University, Lawrenceville, New Jersey
Bachelor of Arts, Sociology and Business Administration—1992
_ Certified Association Executive, Society of Association Executives
_ Management Certificate, Zenger-Miller Leadership Program
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
As an experienced Association Executive, my proactive organization leadership has included key elements
in the long-term success of a member-driven organization: viable organization mission and policy
development coupled with tangible, high-benefit member services and revenue development activities.
This combination drives member recruitment and retention, promotes positive public relations,
and stimulates productive board relations. I would like to do the same for you.
AUDITOR
37
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
I offer exemplary performance within Internal Revenue Service, “Big 8” accounting firms, and corporate
settings. I have a track record of directing financial and operational audit management programs
of businesses worldwide. In doing so, I have established a structured process to expedite regulatory
compliance auditing, reporting, and defense. One of my strengths is in implementing stringent audit
controls to accommodate internal and external audit reviews. I can create sound financial status
through internal and external controls focused on due diligence. Strong computer systems expertise
also ensures my ability to distinguish between problems caused by systems errors or flawed input.
Resume
Hunt Wesley, CPA
3459 Summit Avenue
St. Paul, Minnesota 55102
(651) 555-9713 / email@email.com
Auditing Specialist
15-Year Career Ensuring Tight Financial Controls
Internal Revenue Service / Public Accounting / Corporate Accounting
Operational Audit and Corporate Development Expertise
Broad career path has enhanced auditing expertise from the perspectives of government regulatory
and compliance auditor, public accounting auditor, and corporate controller. Stay proactive
with audit techniques, accounting methods, and codes and regulations.
Core Strengths
Cost avoidance & reduction Financial audits
Tax audits Audit controls
Asset & liability management Financial models
Profit/loss (P&L) analysis Audit management
Professional Experience
INTERNAL REVENUE SERVICE, St. Paul, Minnesota 1995 to Current
Auditor
Planned and managed tax and financial audits for businesses throughout Minnesota, designing
and implementing a comprehensive program of financial controls and accountability. Enforced
internal controls governing finance, accounting, capital assets, and technology acquisitions.
Introduced proactive management techniques to strengthen focus on cost avoidance and
reduction. Led a team of 10 responsible for corporate tax filings in more than 600 local, state,
and federal jurisdictions.
_ Integrated audit controls that reversed the previous external audit review findings.
_ Helped client reduce debt by 28% through improved credit and collection processes.
_ Implemented financial controls reversing several companies’ previous year’s losses.
_ Led operational audits of Salvation Army, ensuring federal/organization compliance.
Education
University of Minnesota, Minneapolis, Minnesota
Bachelor of Business Administration: Accounting, 1985
_ C.P.A., State of Minnesota, since 1986
_ Accounting Club Treasurer, 2 years
Keywords
Audit Management
Audit Controls
Asset & Liability
Management
Tax Audits
Corporate
Development
Public & Corporate
Accounting
Cost Avoidance
Cost Reduction
Cost/Benefit
Analysis
Due Diligence
Financial Audits
Financial Controls
Financial Models
Internal/External
Controls
Internal/External
Audit Reviews
Operational Audits
Internal Revenue
Service
Profit/Loss (P&L)
Analysis
Regulatory
Compliance
Auditing
Computer Savvy
AUTOMOBILE PARTS MANAGER
38
Keywords
After-Market
Products
Auto Parts
Knowledge
Automotive
Knowledge
Client Relations
Communications
Customer Service
Entrepreneurial
Drive
Expense Control
Inventory
Management
Leadership
Motivated
OEM Parts
Organizational
Skills
P&L Responsibility
Retail Management
Sales Growth
Shipping/Receiving
Staff Development
Team Building
Warehouse
Operations
Resume
Greg Fantin
66220 Magnolia Boulevard
Encino, California 91316
(818) 555-1111/ email@email.com
AUTOMOBILE PARTS MANAGER
Five Years’ Automotive Industry Experience; Three Years as Manager
Strong Customer Service Orientation
Track Record of Sales Growth and Increased Staff Productivity
In-depth automotive and auto parts knowledge. Strong entrepreneurial drive with excellent
communication, organizational, and problem-solving abilities. Proven ability to increase sales,
reduce costs, and motivate teams to achieve high levels of productivity.
Core Strengths
OEM & After-Market Parts Inventory Management
Client Relations P&L Responsibility
Expense Control Warehouse Operations
Shipping/Receiving Staff Development
Team Building & Leadership Organizational Skills
Professional Experience
AUTO UNIVERSE, Los Angeles, CA Encino, CA 1997−Present
Auto Parts Manager
Direct day-to-day operations of leading auto parts retailer with full P&L responsibility. Ensure
high level of customer service/support.
_ Increased sales by average of 15% annually through combination of excellent staff training
and mentoring, improved merchandising efforts, and continued focus on customer service.
_ Implemented inventory controls that streamlined product delivery while concurrently reducing
theft and loss.
_ Recruited, trained, and developed #1 team out of 25 stores in Western Region.
_ Initiated mentoring program with local schools, culminating in recognition by local government
officials for community support, and generating positive publicity for company.
Education
CALIFORNIA STATE UNIVERSITY, Los Angeles, CA
B.A. in Business Administration
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
I am familiar with all aspects of automotive parts operations, with five years direct experience including
three years management level experience. You need strong customer service skills since this position
deals with customers constantly, and I am very comfortable working with the public. I am also experienced
at managing tight inventory controls that ensured timely delivery of products while reducing
losses and theft. Finally, at Auto Universe, sales increase by about 15% annually through combination
of excellent staff training and improved merchandising.
BANK BRANCH MANAGER
39
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
As an experienced branch manager who has fast-tracked from teller, to assistant manager, to branch
manager within a few short years, I have a hands-on understanding of all facets of banking at the
branch level. I’ve used that knowledge to develop innovative customer-driven programs that have delivered
a 22% revenue increase this year, despite a lagging economy. Customer retention rates have
grown by over 20% as well. Our customers and staff are happy, our operations are lean, and our margins
reflect that.
Resume
Jeff Kilpatrick
192-35 32nd Avenue
Flushing, NY 11358
(718) 555-1122 / email@email.com
Banking Branch Manager
Five Years’ Profitable Branch Operations Experience
Deep Knowledge of Bank Products, Practices, and Procedures
Committed to Customer Service and Community Relations
High-energy professional with fast-track hands-on banking experience. Skilled in the strategic
planning, sales building, and local brand building needed for a branch’s visibility and viability
in this competitive industry.
Core Strengths
Business Development Cash Management
Action Plans/Sales Goals Budgets/Staffing
Consumer Banking Programs Relationship Management
Bank Compliance Staff Coaching/Monitoring
Professional Experience
Astoria Federal Savings, Bayside, NY 1997 to Current
Branch Manager, Bayside and Flushing
Manage all banking activities and 20-member staff for two neighborhood branches of this leading
New York Metro retail banking institution. Direct and train staff in deposit and loan production,
merchant services, consumer credit and mortgage administration, Internet and ATM
banking, and customer service strategies. Actively develop relationships with local businesses
and community leaders.
_ Generated 22% revenue increase by increasing customer retention.
_ Managed turnkey opening and staffing of new Flushing branch.
_ Initiated profitable “Neighborhood Days” branch promotions.
_ Partnered with merchants to raise visibility through community events.
Education
Queens College, The City University of New York, Flushing, NY
Bachelor of Arts: Business Administration, 1997
_ GPA 3.75
_ Graduated with Honors
References Furnished Immediately upon Request
Keywords
Branch Operations
Bank Compliance
Cash Management
Business
Development
Relationship
Management
Customer Relations/
Service
Branch Sales Action
Plans
Sales Goals
Staff Coaching/
Monitoring
Deposit/Loan
Production
Alternative Systems
Internet Banking
ATM Banking
Merchant Services
Community
Relations
Budgets
Staff Scheduling/
Management
Consumer
Credit/Mortgage
Administration
Customer Service
Strategies
Consumer Banking
Programs
BANK TELLER
40
Keywords
Banking
Safe Deposit
ATM Processing
Vault Operations
Bank Teller
Foreign Currency
Exchange
Audit Examination
Transaction
Approval
Processed Data
Retrieval
Accountability of
Transactions
Daily Settlement
Sheet
Lockbox Processing
Funds Transfer
Operations
Transaction
Banking
Reconciliation
Projects
Ancillary Sales
Referrals
Reconnet Software
Loan Documentation
Back Operations
Accounting
Branch Automation
Banking
Resume
Patricia A. Evans
1234 Olde Post Road
Lovington, New Mexico 88260
(506) 555-1122 / email@email.com
BANK TELLER
Accuracy / Dependability / Efficiency
Bonded to handle large sums
Reconciliation Project Specialist / Back Operations Accounting
Highly qualified Bank Teller with extensive experience as a cash handler and customer service
representative. Customer focused, goal oriented, with excellent verbal communication and
interpersonal skills.
Core Strengths
Funds Transfer Operations Reconciliation & Audits
Foreign Exchange Conversions Reconnet Software Proficiency
Processed Data Retrieval Ancillary Sales Referrals
Professional Experience
WELLS FARGO, Lovington, New Mexico 1996 to Current
Teller
Process customer transactions within established guidelines. Identify and make ancillary sales
referrals, recommend alternate channels, cross-sell bank services and products for Wells Fargo
partners, and render consistently superior customer service. Provide access to processed data
retrieval for banking customers. Additional responsibilities include safe deposit, merchant, and
vault operations, ATM processing, bond and coupon sale, foreign currency exchange, night shift
lockbox processing, and funds transfer operations.
_ Noticed for maintaining full accountability of transactions.
_ Recognized for computing figures with speed and accuracy.
_ Able to satisfy consistently stringent audit examinations.
_ Awarded “Teller of the Year” for providing continuously superior customer service.
Education
City University of New York, New York, New York
Bachelor of Science / Accounting, 1993
_ NSF Scholarship recipient
_ Past President, City University Alumni Association
References Furnished Immediately upon Request
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
With over five years of experience in transaction and branch automation banking, a degree in accounting,
and a superior record for accuracy, I offer immediate value to your team. My biggest strengths
are my mathematical ability, my enthusiasm, and my total dedication to quality and personal and professional
growth. I will always do my best to provide your customers, my colleagues, and my supervisors
with the level of performance they expect and deserve.
BENEFITS COORDINATOR
41
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
As a Certified Employee Benefits Specialist with more than a decade of experience researching, selecting,
and administering cost-effective health, dental, life, AD&D, LTD, STD, 401K, and pension plans, I
am confident I can select and administer plans benefiting both employee and company goals. As a successful
liaison and resource, I educate new and existing personnel in plan benefits, while ensuring satisfaction.
Resume
Wilma F. Sandstone
1972 North 82nd Street
Milwaukee, WI 53223
(414) 555-1122 / email@email.com
Benefits Coordinator
Expertise in health, dental, life, AD&D, LTD, STD, and pension plans
Certified Employee Benefits Specialist/Employee Education
Cost-effective approach to benefits administration
A cost-effective professional with expertise in administering health, dental, life, AD&D, LTD,
STD, and pension plans. Skilled analyzing existing plans and examining new insurance plans
that meet employee and corporate goals.
Core Strengths
Employee education and training Benefits analysis and administration
Cost-effective plan selection New plan rollout and integration
Insurance billing reconciliation Knowledge of employment law
Employee satisfaction survey Compliance with standards
Professional Experience
FRIENDSHIP VILLAGE, Milwaukee,Wisconsin 1990 to Present
Benefits Coordinator
Research, select, and administer insurance plans and employee benefit packages for approximately
400 employees, including health, dental, life, AD&D, LTD, STD, and pension plans. Coordinate
employee surveys to assess satisfaction levels and needs. Conduct biweekly employee
benefit orientations. Process family and medical leave paperwork. Reconcile insurance billings.
Keep abreast of current employment laws.
_ As a result of an employee survey, adopted new dental plan that improved employee satisfaction
and increased enrollment.
_ Analyzed/coordinated integration of benefits for pending acquisition and its 73 employees.
_ Developed and administered successful on-site education program.
Education
WHARTON SCHOOL OF THE UNIVERSITY OF PENNSYLVANIA
(International Foundation of Benefits), Philadelphia, Pennsylvania
Certified Employee Benefits Specialist (CEBS), 1990
_ Benefits Discussion Group, MRA Student Chapter
References Furnished Immediately upon Request
Keywords
Certified Employee
Benefits Specialist
Health, Dental, Life,
AD&D, LTD, STD
Administration
401K and Pension
Plan Administration
Family Medical Leave
Act
Employee Education
and Training
Benefits Integration
Insurance Plan
Research and
Selection
Benefits Assessment/
Analysis
Employee Satisfaction
Survey
Compliance
Employee Relations
Increased Enrollment
On-site Educational
Programs
Resolve Benefit
Issues
Liaison
Insurance Billing
Reconciliation
New Plan Rollout
Knowledge of
Employment Laws
Benefits Orientation
Documentation
BOOKKEEPER
42
Keywords
Accounts Payable
Accounts Receivable
Accuracy
Analyze
Bank Deposits
Client Relations
Collections
Computer Skills
Expense Reports
Expense Tracking
General Ledger
General Office
Invoicing
Journal Entries
Month-End Closing
Multitasking
Payroll
Reconciliations
Research
Trial Balance
Resume
Trisha Thompson
5151 Valjean Avenue
Encino, California 91316
(818) 555-1122 / email@email.com
Full Charge Bookkeeper
15 Years’ Experience in All Aspects of Bookkeeping through Trial Balance
Proactive in Streamlining Procedures / Adept at Multitasking
Excellent Computer Skills Including QuickBooks, ADP, and Peachtree
Detail-oriented professional committed to efficiency and thoroughness.Works well independently
as well as collaboratively in a team environment. Proven ability to process high volume
of work accurately and meet critical deadlines with attention to detail.
Core Strengths
Accounts Payable/Receivable Journal Entries & General Ledger
Trial Balance Account & Bank Reconciliations
Payroll Expense Tracking & Reports
Collections Client Relations
Professional Experience
STUDIO CITY BMW, Studio City, CA 1995 to Current
Full Charge Bookkeeper
Handle all bookkeeping functions for busy BMW dealership, including Accounts
Receivable/Payable, Payroll Processing, and Invoicing. Accurately processed high volume of
records in a fast-paced environment. Generate monthly trial balance. Reconcile bank statements
and key accounts identifying, researching, and analyzing all variances. Process expense
accounts and generate reimbursements. Tactfully follow up on and resolve overdue receivables
and collections. Consistently meet critical deadlines. Provide additional general office support.
_ Upon hire, organized six-month backlog of bookkeeping and accounting documentation.
_ Collected on accounts that were seriously delinquent.
_ Created standardized forms to process more expense accounts on timely basis.
_ Transitioned bookkeeping and payroll processes to QuickBooks and ADP respectively in response
to increasing work volume.
Education
Los Angeles Valley College, Valley Glen, CA
A.A. in General Education; 1994
References Furnished Immediately upon Request
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
I have a thorough knowledge of all aspects of bookkeeping through trial balance. I am experienced in
accounts receivable, accounts payable, and payroll processing. You mentioned you have a fast-paced environment,
and our current operation processes a high volume of records. I consistently meet critical
deadlines. Technically, I reconcile monthly accounts and bank statements, accounting for all variances,
manage the GL, and oversee all invoicing. I work well independently as well as collaboratively in a
team environment.
BRAND MANAGER
43
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
With over 15 years’ participation in the development, growth, or turnaround of leading brands, I offer
you a proven history of innovative marketing initiatives. The skills and passion that I bring to brand
management, business development, and campaign management translate directly to the bottom line.
My leadership of cross-functional product teams has led major divisions in Kraft, Mars, and Campbell
Soup to new highs in productivity, market share, and brand success. Your market domination is my
goal.
Resume
Grace Matherly
927 The Maples
Pennington, NJ, 08534
(609) 555-1122 / email@email.com
Senior Brand Manager
Vice President of Pepperidge Farm Division, Campbell Soup Company
Fifteen Years’ Experience in Product Development, Launch, and Marketing
Cradle-to-Grave Product Line Oversight
Inspire teams to achieve, create, and bring products to market, develop strategies to increase
sales, develop systems to grow productivity, reengineer processes to reduce costs, and lead
business to profitability.
Core Strengths
Cradle-to-Grave Product Life Cycle Cross-Functional Team Management
Profit & Loss (P&L) Management Multigeneration Product Plans
Product/Market Positioning Competitive Intelligence
Product/Market Launch Trend Identification/Analysis
Professional Experience
Campbell Soup Company, Camden, NJ 1992 to Current
VP Marketing, Pepperidge Farm / Senior Brand Manager
Spearheaded revitalization and new product development for one of Campbell’s leading divisions,
delivering five successful new products, creative pricing and service strategies, and innovative
purchasing and cost-reduction initiatives. Manage full product life cycle, C-level relationship
building, strategic distribution partnerships, and continuous market research for
competitive advantage. Initiatives have produced over $50 million in new sales in five years.
Manage a multimillion-dollar P&L and a staff of 10 directs.
_ Led Cookie/Cracker division to $100 million in annual sales (+30%).
_ Delivered top profit contribution of company’s three divisions (+25%).
_ Saved plant from closure by developing successful new snack product.
_ New product has generated $30 million in sales in first two years.
Education
The Wharton School, University of Pennsylvania, Philadelphia, PA
M.B.A.: Marketing, 1990
Temple University, Philadelphia, PA
Bachelor of Arts: Economics, 1985
References Furnished Immediately upon Request
Keywords
Brand Management
Advertising
Campaign
Management
Multigeneration
Product Plan
Marketing
Communications
Cross-Functional
Product Team
Trend Identification/
Analysis
Competitive
Advantage
Pricing Strategies
Service Strategies
Purchasing/Cost-
Reduction
Initiatives
Market Share
Relationship Building
Product/Market
Launch
Product/Market
Positioning
Competitive
Intelligence
Market Research
Product Lifecycle
Management
Cradle-to-Grave
Product Life Cycle
Profit & Loss (P&L)
Management
BUILDING INSPECTOR
44
Keywords
General Building
Inspector
International
Conference of
Building Officials
(ICBO)
Certified Inspector
Field Inspections
Automated
Permitting
Residential and
Commercial
Construction
Building Trade
Construction
Building Inspections
Materials Standards
Inspection
Ordinances
Code Compliance
Customer Service
Building Code
Requirements
Material Assembly
Practices
Code Enforcement
Team Building
Customer
Relationship
Management
Building Plans
Blueprints
Construction Laws
Resume
Theresa Mascagni
17 Mercer Street
Mt. Laurel, New Jersey 08054
(856) 555-4586 / email@email.com
General Building Inspector
International Conference of Building Officials (ICBO) Certified
Skilled Field Inspections / Automated Permitting
Residential and Commercial Construction
Certified Inspector (ICBO) experienced in building trade construction and building inspections,
materials standards, inspection ordinances, and code compliance. Team player with exemplary
customer service commitment.
Core Strengths
Building Code Requirements Automated Permitting/Inspections
Building Materials Standards Code and Ordinance Enforcement
Material Assembly Practices State and Local Construction Laws
Team Building and Motivation Customer Relationship Management
Professional Experience
TRENTON PUBLIC WORKS, Trenton, New Jersey 1985 to Current
General Building Inspector III
Perform skilled field inspections of residential and commercial buildings under construction or
renovation. Review building plans and blueprints to determine compliance with codes, ordinances,
and regulations. Committed to providing quality customer service, and ensuring structurally
sound and safe buildings. Train, evaluate, and supervise team of six junior inspectors.
_ Lead inspection team in producing up to 300 field inspections monthly, overseeing project
coordination with other city and county departments.
_ Captured high level of customer satisfaction (88% approval rating) by providing timely inspection
work and responsive code enforcement.
_ Introduced and maintain automated permitting and inspection software, increasing department
efficiency by 147% and reducing labor costs.
Education
Burlington Community College, Pemberton, New Jersey
Associate of Science Degree, General Engineering—1984
_ International Conference of Building Officials Certification—1985
_ Member, Construction Technology Association of New Jersey
References Furnished Immediately upon Request
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
With training in general engineering and 17 years’ experience in skilled inspectional work, I have
gained extensive knowledge in building inspections, as well as state and local code compliance issues.
Moreover, I have been able to build cohesive inspection teams (with little employee turnover), generate
cost-saving automated processes, and win the trust and approval of builders, contractors, and homeowners
alike. I am ready for a new challenge—when can I begin?
CALL CENTER DIRECTOR
45
Interview Q&A Using Keywords
Why Should Our Company Hire You?
I have a successful track record of managing call centers, both from a technology standpoint and personnel.
I have improved failing call centers on two occasions in different industries, while increasing
profits, boosting morale, and reducing employee turnover. The key factors in achieving these results
have been my ability to analyze operations quickly and spearhead numerous programs, policies, and
procedures to reengineer systems and achieve the corporate mission.
Resume
Patti Coury
123 S. Fourth Street
Kewanee, Illinois 61443
(309) 555-1234 / email@email.com
Call Center Director
Highly Accomplished and Globally Experienced
Network Administration / Operational Leadership
Expertise in Quality Improvement and Business Development
Goal-oriented, technically adept, and highly motivated call center manager with a proven track
record in building, mentoring, and motivating highly effective teams and exceeding corporate
sales goals.
Core Strengths
Contract Negotiations Multisite Operation
Strategic Planning Outsourcing
Cost Reduction Vendor Negotiations
Supplier Management Cost Analysis
Network Administration Total Quality Management (TQM)
Professional Experience
TELECOM COMPANY 1987 to Current
Call Center Director
Recruited to turn around operations, reduce turnover, drive profits, and boost morale. Developed
and implemented continuous process improvement approaches, integrated technology solutions,
reengineered internal systems, and played a key role in business development. Led
benchmarking project to achieve productivity improvement and increase customer retention on
inbound calls; significantly improved customer relations and communications.
_ Played a key role in supporting a key client’s global market expansion.
_ Championed Total Quality Management (TQM) programs.
_ Spearheaded employee recognition programs, reducing turnover by 20%.
_ Oversaw network administration and achieved cost reductions in hardware by assigning a
technical equipment manager to manage accessories.
Education
ILLINOIS STATE COLLEGE, MORGAN, Illinois
Bachelor of Arts: Business Communications 1983
Keywords
Telecommunications
Customer Relations
Multisite Operations
Management
Quality
Improvement
Network
Administration
Call Center
Technology Solutions
Business
Development
Total Quality
Management
(TQM)
Advanced
Technology
Reengineering
Continuous Process
Improvement
Customer Service
Productivity
Improvement
Global Market
Expansion
Cost Reduction
Performance
Improvement
Low Employee
Turnover
Customer Retention
Efficiency
Improvement
CAREER COUNSELOR/COACH
46
Keywords
Career Development
Job Search Coaching
Career Assessments
Career Decision
Making
Group Facilitation
National Certified
Career Counselor
(NCCC)
Career Services
Career Planning
Business
Networking
Job Development
Vocational
Counseling
Multimedia
Presentations
Portfolio Preparation
Career Counseling
Academic
Counseling
Transfer Counseling
Intake Counseling
Needs Assessment
Career Research
Employment
Preparation
Resume
Cathy Quigley
1040 Shaker Drive
Columbia, Maryland 21046
(410) 555-1245 / email@email.com
Career Counselor / Career Coach
Career Development and Job Search Coaching
Career Assessment Instruments / Career Decision Making
Individual and Group Facilitation
Confident, compassionate, licensed professional counselor and National Certified Career Counselor
with 18 years of demonstrated career services effectiveness facilitating adult career transitions
and job search skills.
Core Strengths
Career Development and Planning Program/Workshop Design
Career Assessments and Interpretations Group Facilitation/Training
Business Networking/Job Development Multimedia Presentations
Vocational Counseling and Guidance Portfolio Preparation
Professional Experience
KENT COMMUNITY COLLEGE, Columbia, Maryland, 1995 to Current
Senior Career Counselor
Provide career, job search, academic and transfer counseling to diverse student population.
One of three career counselors for 1800-student campus. Administer career assessments, individual
and group facilitation sessions, and career information workshops. Deliver intake counseling,
needs assessment, career research and planning, employment preparation, resume writing,
and mentoring programs. Supervise two career technicians.
_ Expanded career services program to include Internet-based delivery, including on-line student
support group and interactive career research.
_ Achieved highest student satisfaction rating (96%) for department (as compared to other
campus departments) for the last four years.
_ Teamed cross-departmentally to deliver highly successful career fairs.
Education
The Johns Hopkins University, Baltimore, Maryland
Master of Science, Guidance and Counseling—1985
_ National Certified Career Counselor (NCCC)
_ Certified Career Management Coach (CCMC)
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
As a Myers-Briggs Type ENFJ, I bring a “big picture” perspective to the career development issues of
students, as well as to department constraints.With that perspective, I have developed up-to-date delivery
of career services utilizing Web-based tools that ensure quality, interactive information at low
cost. As an “NF” I genuinely care about meeting each student’s career counseling needs. Finally, as a
“J,” I get things done! Do you need an innovative, proactive career counselor?
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